Consultation published on ‘Improving the Non-domestic Consumer Experience’

The Utility Regulator is consulting on potential measures that aim to remedy gaps identified in the existing non-domestic regulatory framework. The overall aim of the consultation is to improve the retail energy market for the non-domestic consumer. ‘Improving the Non-domestic Consumer Experience’ was one of the projects committed to under our Consumer Protection Programme 2024-2029 (CPP24). 

This paper will consult on the scope of coverage applicable to non-domestic consumer protection measures and six potential measures which aim to remedy gaps identified in the existing non-domestic regulatory framework. 

These measures aim to ultimately improve the market for the non-domestic consumer, ensuring fair engagement and outcomes in the retail energy market for non-domestic consumers. 

This consultation follows on from our ‘Review of the Regulation of the Non-domestic Energy Retail Market’ position paper that was published in May 2024.

Additional information: 

• Your response may be made public by the Utility Regulator. If you do not want all or part of your response or name made public, please state this clearly in the response by marking your response as ‘CONFIDENTIAL’.
• If you want other information that you provide to be treated as confidential, please be aware that, under the Freedom of Information Act 2000, there is a statutory Code of Practice with which public authorities must comply and which deals, amongst other things, with obligations of confidence. In view of this, it would be helpful if you could explain to us why you regard the information you have provided as confidential.

• Information provided in response to this consultation, including personal information, may be subject to publication or disclosure in accordance with the access to information regimes (these are primarily the Freedom of Information Act 2000 and the Data Protection Act 2018.

• As stated in the GDPR  Privacy Statement for consumers and stakeholders, any personal data contained within your response will be deleted once the matter being consulted on has been concluded though the substance of the response may be retained. 

Ways to respond