Extra support measures are being put in place for consumers this winter, as Northern Ireland’s Domestic Consumer and Small Business Energy Charters are launched.
Electricity and gas suppliers across Northern Ireland have voluntarily committed to new energy charters applicable from 1 November 2024 to 31 March 2025.
The development of the charter commitments has been led by the Utility Regulator in partnership with gas and electricity supply companies and the Consumer Council for Northern Ireland. The charters are supported by the Department for Communities and the Department for the Economy.
This year, for the first time, small business consumers will benefit from additional support measures being made available through the Small Business Energy Charter.
The Domestic Consumer Energy Charter, now in its third year, will provide households with enhanced protections. It will also highlight support that is already available all year round.
Domestic Consumer Energy Charter - Winter 2024/2025
Small Business Energy Charter - Winter 2024/2025