New research published today by The Consumer Council and the Utility Regulator revealed that consumers here are unaware of schemes available from energy companies to help them manage their bills.
Iain Osborne, Chief Executive of the Utility Regulator said: “I welcome this collaborative research. It will help all organisations involved consider how to encourage more consumers to use the current services on offer, and to focus on targeting services better to vulnerable consumers “.
Eleanor Gill, Chief Executive of the Consumer Council said: “We are pleased to have worked in partnership with the Utility Regulator on this important piece of research. It will be of real benefit to vulnerable consumers now and in the future. We look forward to engaging with the Utility Regulator in the development of their Social Action Plan and ensuring that consumers are fully engaged in that process.”
The research is also available online at www.consumercouncil.uk or by contacting the Consumer Council on 028 9067 2488 or the Utility Regulator on 028 9031 1575.
Notes to editors
Key findings from the research include:
1. 73% of customers who are eligible for services available for elderly, chronically sick or disabled are unaware about the services available to help them
2. 78% of respondents thought that the elderly, disabled or chronically sick should receive financial help from their gas or electricity supplier.
3. Respondents think that the Government and energy suppliers are primarily responsible for providing financial help for those in fuel poverty.
4. 64% think that a reduced energy bill based on personal circumstances should be available for people who have difficulty paying energy bills.
5. Consumer Council media contact: Susie Brown, telephone, 028 9067 4807 or e-mail, sbrown@consumercouncil.org.uk. Utility Regulator media contact, Greg Irwin, greg.irwin@niaur.gov.uk telephone 028 9031 6348 or 0779 4965911.