In December 2023, the Utility Regulator published a Call for Input as part of the ‘Review of the Regulation of the Non-Domestic Energy Retail Market’.
The aim of this piece of work was to identify areas where the existing regulations are inadequate and require strengthening or enhancement to provide sufficient protections to non-domestic consumers.
This paper summarises the stakeholder responses to the Call for Input. It also outlines our projects that will seek to remedy the gaps identified in the existing non-domestic regulatory framework, to ensure fair engagement and outcomes in the retail energy market for business consumers.