Consultation on licence modifications to energy suppliers’ licenses in line with the Utility Regulator's Decision paper on Energy Supplier Customer Service Levels.

The Utility Regulator is consulting on licence modifications to energy suppliers’ licenses in line with UR’s Decision paper on Energy Supplier Customer Service Levels. 

The relevant notices are being published for consultation to introduce new licence conditions as per: 

• Notice under Article 14(2) of the Electricity (Northern Ireland) Order 1992; and 
• Notice under Article 14(2) of the Gas (Northern Ireland) Order 1996.

Further Information: 

• Copies of all documents will be made available in large print, Braille, audio cassette and a variety of relevant minority languages if required.
• Your response may be made public by the Utility Regulator. If you do not want all or part of your response or name made public, please state this clearly in the response by marking your response as ‘CONFIDENTIAL’.
• If you want other information that you provide to be treated as confidential, please be aware that, under the Freedom of Information Act 2000 (FOIA), there is a statutory Code of Practice with which public authorities must comply and which deals, amongst other things, with obligations of confidence. In view of this, it would be helpful if you could explain to us why you regard the information you have provided as confidential.
• Information provided in response to this consultation, including personal information, may be subject to publication or disclosure in accordance with the access to information regimes (these are primarily the FOIA and the Data Protection Act 2018 (DPA)).
• As stated in the GDPR Privacy Statement for consumers and stakeholders, any personal data contained within your response will be deleted once the matter being consulted on has been concluded though the substance of the response may be retained. 

Ways to respond