Gas Supply Retail Market Documentation

27 October 2016

Change Control Note TEMPLATE Word (18 KB)
NI SMP Agreement (main document) Word (83 KB)
NI SMP Agreement Form of Application Word (30 KB)
Schedule 1 - Suppliers Final 22-09-16 Word (17 KB)
Schedule 2 - Accession Agreement Word (21 KB)
Schedule 5 - SMP Objection Code for Non Domestic Consumers Word (35 KB)
Schedule 6 - SMP Objection Code for Domestic Consumers Word (21 KB)
Schedule 7 - Retailer COP for Dealing with Customers in Debt wishing to Switch Supplier Word (234 KB)
Schedule 7a - Appendix B&C - Debt Contact Notification Forms Excel (22 KB)
Schedule 8 - Definition of “Debt Through No Fault of The Customer Word (19 KB)
Schedule 10 - Process for Meter Reading and Inspection at the time of SMP Confirmation Word (23 KB)
Schedule 11 - Procedure for the Provision and Rejection of Change of Supplier Readings and the Use of Change of Supplier Readings for Daily Metered Supply Meter Points Word (192 KB)
Schedule 11a - Appendices1&2 DM Read Forms Excel (19 KB)
Schedule 12 Procedure for Resolution of Erroneous Transfers in the NI Gas Market Word (196 KB)
Schedule 12a - Appendix 3 Erroneous Transfer Form Excel (21 KB)
Schedule 13 - Process for Treatment of Meter Mix-Ups Word (131 KB)
Schedule 13a - Appendix 1 Meter MixUps Form Excel (19 KB)
Schedule 15 - Retailer Code of Practice for Dealing with Libra Pay As You Go Customers wishing to Switch Supplier Word (292 KB)
Schedule 17 - Retailer Code of Practice for Dealing with Quantum Customers wishing to Switch Supplier Word (130 KB)
Schedule 18 - Interim Process for Expedited Switches for Domestic New Connections Word (18 KB)
Schedule 19 - Retailer Code of Practice for Dealing with an incomplete switch for Libra PAYG customers Word (165 KB)
Schedule 19a - Incomplete Switch Form Excel (15 KB)
Schedule 20 - Dealing with Vulnerable Customer Information in the event of a Last Resort Supply Direction Word (24 KB)

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