Business supplier contact information

How do I find out who my electricity supplier is?

• For electricity, you can contact NIE Networks to check who your supplier is. You can use NIE Network’s list of commercial suppliers and call around to find the best deal for you.

FAULTS, connections and alterations to lines:

Regardless of who your supplier is for failure of electricity supply a new electricity supply and alterations to lines and equipment contact NIE Networks Ltd.

• Tel: 03457 643 643 (24 hours for failure of supply Mon-Fri 8:30am - 5pm for other services)
• Minicom: 03457 147 128 (24 hours)
• Submit a meter reading: 0345 609 3030 or online
• Email: customercontact@nienetworks.co.uk
• Web: www.nienetworks.co.uk

How do I find out who my gas supplier is?

• For gas, you should contact your gas market operator depending upon which area your business is in. There are three gas market operators in Northern Ireland:
  • Greater Belfast and Larne distribution licensed area - operated by Phoenix Natural Gas Limited (PNGL)
  • Ten Towns distribution licensed area - operated by firmus energy (Distribution) Limited (feDL)
  • West distribution licensed area - operated by Evolve (previously SGN NS)

FAULTS, connections and alterations to lines:

Regardless of who your supplier is, in an emergency contact the 24 hour emergency line freephone on 0800 002 001.

Water

Waterline is NI Water's customer service centre for emergencies as well as day to day enquiries, including queries about your water supply, to report out of sewer flooding or a leak, or you require further information about a new connection to the water and sewage system.