Today we are publishing a Call for Evidence which will initiate the process of our review of the Electricity Guaranteed Standards of Service.
The guaranteed standards of service set out prescribed service levels which individual consumers can expect from electricity companies. They include compensation payment requirements where there has been a failure by the company to adhere to the standards, subject to certain exemptions.
We have committed to update and revise the current guaranteed standards framework in our Forward Work Plan and Consumer Protection Strategy. We invite responses to this Call for Evidence from stakeholders and interested parties to allow the UR to form a collective perspective on the approach to take and relevant policy considerations. A questionnaire is included with this Call for Evidence for submission of responses.
The UR welcomes responses by 5pm on Monday 9th January 2017.
- Call for Evidence on Electricity GSS
- GSS call for evidence questionnaire
- Electricity (Standards of Performance) Regulations (Northern Ireland)
It is our preference that responses are sent by email where possible. Responses should be sent to:
Laura Kane
The Utility Regulator
Queens House
14 Queen Street
Belfast
BT1 6ED
Email: Laura.Kane@uregni.gov.uk
Tel: 028 9031 6357
Or
Electricity_Networks_Responses@uregni.gov.uk