The Utility Regulator has released NI Water from legally binding undertakings in relation to data quality. This follows receipt of evidence which indicates the company has delivered on actions leading to substantial improvements in its data quality. A programme of further improvement work is still required and the Utility Regulator will continue to meet NI Water on a regular basis to monitor the delivery of the ongoing data quality programme.
The undertakings were accepted by the Utility Regulator on 4 February 2009, as an alternative to enforcement action, following an investigation into information relating to NI Water’s costs and tariffs. The data quality undertakings were focussed on improving the accuracy and reliability of data embodied in bills and statements issued to customers and other data held by NI Water relevant to their ability to fulfil their regulated activities.